Refunds Policy

RETURNS

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All food products to be purchased on www.sauercrowd.nl are chilled foods with a very limited shelf life. They can spoil if not properly stored - especially if the cold chain is interrupted - and can therefore no longer be sold when they are returned. Our fermented vegetables are therefore products within the meaning of § 312g II No. 2 BGB, i.e. those that can spoil quickly or whose expiry date would be quickly exceeded. For this reason, a right of withdrawal is excluded.

In the event that the customer's order is withdrawn before delivery of the ordered products, SauerCrowd is entitled to charge cancellation costs of 7 € (in words: five euros). This cancellation fee represents administrative and banking service costs as well as packaging costs already incurred.


Our policy for merchandise products (non-food) lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@sauercrowd.nl.

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@sauercrowd.nl and send your item to: Nieuwe Hemweg 4E, 1013 BG Amsterdam, Amsterdam, NH, 1013BG, Netherlands.

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping
To return your product, you should mail your product to: Nieuwe Hemweg 4E, 1013 BG Amsterdam, Amsterdam, NH, 1013BG, Netherlands.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over €75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.