Delivery and Returns
Once you have purchased your subscription box we will start shipping as soon as possible. Our products are raw, fermented & alive full of gut-friendly micro-bacteria, this is why we ship EU wide from Monday-Wednesday (so that the your box arrives before the weekend).
Single item products are shipped in the same way, within a isolation box which keeps the raw ferments chilled. Please store them in your fridge as soon as the package arrives.
Our products come within a Biodegradable Eco-Packaging from Naturapack. We care for the environment and reduce our C02 emissions to the absolute minimum wherever we can. The packaging costs are 7x higher than conventional plastic packaging, this is why we have to charge a slightly higher delivery fee.
We care about diversity within us (the gut) as well as around us (our planet).
All food products to be purchased on www.sauercrowd.nl are chilled foods with a very limited shelf life. They can spoil if not properly stored - especially if the cold chain is interrupted - and can therefore no longer be sold when they are returned. Our fermented vegetables are therefore products within the meaning of § 312g II No. 2 BGB, i.e. those that can spoil quickly or whose expiry date would be quickly exceeded. For this reason, a right of withdrawal is excluded.
In the event that the customer's order is withdrawn before delivery of the ordered products, SauerCrowd is entitled to charge cancellation costs of 7 € (in words: five euros). This cancellation fee represents administrative and banking service costs as well as packaging costs already incurred.
Our policy for merchandise products (non-food) lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.